
Do you ever see newspaper ads or mailbox flyers advertising cable TV specials for new customers? Are you insulted because your cable company only extends these cable TV specials to new customers – not you, the loyal long term customer? Do what I do, ask for the same deal.
Recently I received a mailbox flyer from DirecTV. The ad was for a package deal at a lower price than I pay for the same channels. But, the offer only applied to new customers.
So, I called DirecTV customer service and asked for the cable TV special deal. They said no. I asked to speak to a supervisor. I said, “I am calling in reference to the current special you have of $29.99 a month for the basic package for new customers. I have been a DirecTV customer for 5 years. As a loyal customer, isn’t my business as important to you as business from someone who has never paid you a dime? I have paid over $3,000 for your service over the last 5 years. I should be eligible this special deal.”
The supervisor had to think about my comments for a minute, and put me on hold. Then she came back and gave me a free upgrade to a more expensive package. They didn’t lower my monthly bill, but I got some free stuff just for asking. Be polite but firm. You don’t have to get nasty – this is a negotiation.
Keep in mind that when you pay for services such as internet access, cell phone usage, or cable TV, you are the bread and butter of these organizations. They want you coming back month after month. Take advantage of this situation. If you don’t ask, you don’t get.
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